Digital Transformation is the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers.
INTRODUCING SMF360 DIGITAL WORKFORCE TRANSFORMATION
It is not the technology first is the people first, Nahomy Cortez SMF360.
Don’t talk about building a culture of innovation and growth. Do it Now!
What Is Your Goal Today?
Digital has been here for a while, move forward embrace it.
Your Business Transformation, Test if you are in the right path
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
DIGITAL TRANSFORMATION IS ABOUT MAINTAINING
SUSTAINABLE COMPETITIVE ADVANTAGE IN THIS RAPIDLY EVOLVING WORLD.
DIGITAL DOES NOT REFER TO A CREATION OF A WEB SITE, LIKES IN YOUTUBE OR HOW MANY FOLLOWERS YOU HAVE, SOCIAL POSTS OR EVEN THE USE OF TECHNOLOGY.
Digital transformation is imperative for all businesses, from the small to the enterprise.
Digital Transformation Strategy
Less than 10% of digital initiatives have created the value expected
Then together we’ll capture it. Our track record? A 40% return on income.
SMF360 DIGITAL WORKFORCE TRANSFORMATION
Six steps to building a new culture fueled by innovation.
Our data also shows companies that prioritize innovation, use cross-functional teams and agile approaches, and better understand the human experience financially outperform their peers. SMF360 Digital Workforce Transformation helps change the way employees learn, think, interact and solve problems. Here’s how.
Fast-track your digital transformation with SMF360
Customer relationship evolving in, say, the next five years?
All of the technology-- we provide all the technologies, but still the human-- the customer-- is at the centre of all this. Because we are not selling to machines. We are not supporting machines. Ultimately, we are selling to and supporting human beings. That's something that no organisation should ever forget. That means that we should treat the technology as an enabler of better customer experience-- the human experience. And that has to shine through all of this. And so all of these technologies-- what it allows us is to respond promptly-- respond with full context-- so that if, say, two or three different salespeople or support people are interacting with the customer, you still have the full context. And you still understand the sentiment involved. You still understand this customer is happy. This customer is getting frustrated. All of that the tools can provide. But ultimately, the human has to take this forward-- that relationship forward. That's something that should never be forgotten in all this.
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Can Your Company Afford not to?
Helping you see where customers interact with your business.
A Blueprint for Digital Transformation by Raj Ramesh